We stand behind all of our products. Trust SafeBytes to provide industry leading customer support and transparent refund policies.
1. Initial Purchase of SafeBytes Anti-Malware
The initial purchase of SafeBytes Anti-Malware software is backed by a 30 day unconditional money back guarantee. If for any reason, or without reason, a customer chooses have their purchase refunded within 30 days of purchase, they may do so by any of the four methods listed:
- Contacting the SafeBytes Anti-Malware support desk to request the refund; or,
- Sending a request via email to firstname.lastname@example.org; or,
- Sending a request via facsimile to (866) 282-0393; or,
- Sending a request via letter mail to: SafeBytes Anti-Malware, Attn: Customer Care, 661 Burnside Road East, Suite #202, Victoria, BC Canada V8T 2X9.
The customer is required to provide any one of the following methods of order identification when submitting a refund request:
- The order number as provided in the emailed receipt; or,
- Their SafeBytes Anti-Malware license key as provided in the email receipt; or,
- The email address used at time of registration; or,
- Their full name used during purchase, accompanied by the purchase date.
In the event that purchase identification provided by the customer does not match a corresponding purchase of SafeBytes Anti-Malware, the customer may be asked to provide secondary methods of purchase identification to locate their order and process the refund.
2. Subscriptions to SafeBytes Anti-Malware
If a customer has subscribed to automatically renew their SafeBytes Anti-Malware license before it expires, and wishes to cancel their subscription, the customer may use any of the same contact methods noted for requesting refunds (above).
Any charge made to the customer’s chosen method of payment as an automatic subscription payment (recurring payment) may also be refunded under the following conditions:
- Any customer to request cancellation of their subscription within 15 days of a recurring payment being made will receive a refund for 100% of the recurring payment amount.
- Any customer to request cancellation of their subscription within 16 to 30 days of a recurring payment being made will receive a refund for 50% of the recurring payment amount.
- Any customer to request cancellation of their subscription beyond 30 days of the charge being made is not eligible for a refund.
- Any refund shall only apply to the most recent recurring payment, and not any previous recurring payments or the initial purchase of SafeBytes Anti-Malware.
3. Order Add-Ons
Any additional software added to a Customer’s order during the initial purchase of SafeBytes Anti-Malware is non-refundable.
LAST MODIFIED: 2015-12-01
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